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Returns

All of our products (unless otherwise noted) have a 30 day, 100% return policy.  Unopened products in re-sellable condition can be returned and a credit for the item and shipping will be refunded via the original payment method.  Opened or otherwise used products are subject to a 15% restocking fee.  Buyer is responsible for return shipping costs.

Products with manufacturer flaws or that are otherwise defective or damaged in shipping will be replaced at no cost, including return shipping.

Any product that has shown signs of misuse or neglect will not be eligible for return.

All returns must be approved beforehand.  If you have a return, please contact customerservice@oaktreesupplies.com 

Manufacturer Warranties

Most of our products come with a manufacturer warranty of 30 days to five years depending on the product and manufacturer.  If you have a problem with a product and would like it repaired or replaced under warranty, you need to contact the manufacturer directly as they are responsible for their warranty claims and will have their own conditions and guidelines.  We are happy to provide you with any contact info you may need.